1. Who We Are
QuotedUp is a trading name operated from 30 Montpellier Villas, Cheltenham, GL502XF. We provide CRM automation and lead management services to home service businesses in the United Kingdom.
If you have any questions about this policy, you can contact us at:
Email: [email protected]
Website: quotedup.uk
2. What Information We Collect
Information you provide directly
When you submit an enquiry through our contact form or book a discovery call via our website, we collect:
Your name
Your email address
Your phone number
Your business name and type
Any additional information you provide in the enquiry form
Information collected automatically
When you visit quotedup.uk, we and our third-party service providers may automatically collect:
Your IP address and approximate location
Browser type and device information
Pages visited and time spent on the site
Referral source (how you found our website)
3. How We Use Your Information
We use the information we collect to:
Respond to your enquiry and contact you about our services
Schedule and manage discovery calls and follow-up communications
Send you information relevant to your enquiry via SMS or email
Improve our website and service based on usage data
Comply with our legal obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:
Legitimate interests — to respond to business enquiries and follow up with potential clients
Consent — where you have explicitly opted in to marketing communications
Contract — where processing is necessary to deliver services you have engaged us for
5. Cookies
Our website uses cookies to improve your experience and help us understand how visitors use the site. These may include:
Essential cookies — required for the website to function
Analytics cookies — to understand visitor behaviour (e.g. via GoHighLevel or similar platforms)
Marketing cookies — to track the effectiveness of any advertising campaigns
You can control cookie settings through your browser. Disabling cookies may affect your experience on the site.
6. Third-Party Services
We use the following third-party platforms which may process your data on our behalf:
GoHighLevel (GHL) — our CRM and automation platform, used to store contact records, manage pipelines, and send communications. Hosted in the United States with appropriate safeguards.
Google Analytics — used to analyse website traffic and visitor behaviour.
Google Business Profile — used to manage our business listing.
All third-party processors are required to handle your data in compliance with UK GDPR.
7. SMS and Email Communications
If you submit an enquiry via our website or contact us directly, you may receive automated SMS and email messages as part of our follow-up process. These are sent to help us respond to your enquiry promptly and ensure no communication is missed.
You can opt out of any marketing communications at any time by replying STOP to any SMS or using the unsubscribe link in any email.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. In practice:
Enquiry and contact data — retained for up to 2 years from last contact
Client data — retained for up to 6 years in line with HMRC requirements
Website analytics data — retained as per the third-party provider's policy
9. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (the right to be forgotten)
Object to processing based on legitimate interests
Request restriction of processing
Data portability — receive your data in a structured, commonly used format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to our CRM systems is restricted to authorised personnel only.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.